How long should I burn my candle the first time? Allow 2 to 4 hours on the first burn, until the wax melts all the way across to the edge of the jar. This sets a full melt pool and gives your candle a smooth, even burn for its whole life.

How should I trim the wick? Trim the wick to 0.5 cm before every burn, once the candle is cool and the wax has set. A well-trimmed wick gives a steady flame, a cleaner burn and a better scent.

How long can I burn it in one sitting? We recommend burning for no more than 4 hours at a time. Let the candle cool completely and re-trim the wick before lighting it again.

Why is my candle tunnelling? Tunnelling happens when the wax doesn't melt all the way to the edge, usually because an earlier burn was too short. To help it recover, burn the candle until the surface is fully liquid, then keep to 2 to 4 hours per burn. Keeping it away from drafts also helps.

Why is my candle smoking, flickering or leaving soot on the jar? This is usually caused by a wick that's too long or a draft. Extinguish the candle, let it cool, trim the wick to 0.5 cm and move it away from fans, open windows and air conditioning.

What's the best way to put out my candle? Use a snuffer or place the lid over the jar to extinguish the flame gently. This avoids smoke and splashing hot wax. Avoid blowing it out, and never use water.

How do I get the best scent from my candle? Three things make the biggest difference: a full melt pool, the right candle for your space, and good placement.

1. Burn for a full melt pool. A full melt pool releases the most fragrance, so allow 2 to 4 hours on the first burn.
2. Match the candle to the room. Too small a candle gets lost in a big room, while too large a candle can feel overpowering in a small one. As a guide:

Our double wick candle creates a wider melt pool, so it releases a stronger scent faster. It's ideal for larger rooms, but may feel intense in a small space. Our smaller candles release scent more gently, which makes them lovely in compact spaces, though you won't notice them as much in a large room. For open-plan areas over 30 m², we suggest placing two candles in different spots.

1. Place it well. Keep your candle away from drafts, fans and air conditioning, which pull the fragrance away. Place it on a heat-safe, level surface at least 10 cm from walls and other candles, and 30 cm away from anything flammable. In a long or narrow room, move the candle closer to where you spend time.
2. Keep the lid on every time you've finished burning. The lid holds the fragrance in, so your candle stays as scented as the day you first lit it, and it protects the wax from dust, which can settle on the surface and affect how cleanly it burns. Remember that your nose adjusts to a scent after a while, so step out of the room and return to notice it again.

When should I stop burning my candle, and what can I do with the jar afterwards? Stop when about 1 cm of wax remains, so the heat doesn't reach the base of the jar. Once the jar is clean, you can reuse it as a pot for small plants, a pen holder or storage for jewellery and trinkets.

How should I store my candles? Keep them in a cool, dry place away from direct sunlight and heat, with the lid on. For the best fragrance, we recommend enjoying your candle within 12 months.