Returns & Refunds

We want you to feel happy with your Roamatherapy purchase. If something isn’t right, please get in touch so we can help.

Damaged, faulty or incorrect items

If your order arrives damaged, faulty or incorrect, please contact us through our Contact Us page as soon as reasonably possible.

Include your order number or other proof of purchase, a description of the issue and photographs where possible. For your safety, do not light a candle with cracked or damaged glass.

Change of mind

We do not accept returns or exchanges for change of mind, including choosing the wrong size or a fragrance that isn’t your personal preference.

Please explore our scent descriptions before purchasing, or contact us for help choosing. This does not affect your rights if a product is faulty or does not match its description.

Your consumer rights

Our products come with guarantees under the Australian Consumer Law that cannot be excluded.

For a major failure, you may choose a refund or replacement. For a minor failure, we will provide a free remedy within a reasonable time. If the issue cannot be resolved within that time, you may be entitled to a refund or replacement. You may also be entitled to compensation for reasonably foreseeable loss or damage.

These rights apply to both full-price and sale items.

Returning your item

Please contact us for return instructions before posting your item. We may need to assess the product to understand the issue.

Original packaging is helpful but is not required for a faulty-product claim. If a fault is confirmed, we will cover reasonable return postage costs. Please retain your postage receipt.

Refunds

Where a refund is due, we will return payment to your original payment method unless otherwise agreed. Your bank or payment provider may take additional time to make the funds available.