Privacy Policy

Last updated: 28th October 2026

Roamatherapy respects your privacy. This policy explains how we collect, use and handle personal information when you visit our website, place an order or contact us.

Roamatherapy is operated by ATIS RITUALS PTY LTD, ABN:59693352395, based in Perth, Western Australia.

Information we collect

Depending on how you interact with us, we may collect:

Your name, email address, phone number, billing address and delivery address.
Order details, payment status and purchase history.
Information you provide when contacting us or submitting a review.
Marketing preferences and subscription details.
Device, browser, IP address and website activity information collected through cookies and similar technologies.

Payment information is handled by the payment providers available at checkout under their own privacy policies.

How we collect information

We collect information when you place an order, complete a form, subscribe to updates or communicate with us. Some information is collected automatically through our website or received from service providers involved in processing your order.

If you do not provide information needed to fulfil an order, we may be unable to complete your purchase or delivery.

How we use your information

We use personal information to:

Process payments, fulfil orders and arrange delivery.
Provide customer support and manage returns.
Send order confirmations and delivery updates.
Send marketing communications where you have consented or where otherwise permitted by law.
Operate and improve our website and services.
Detect fraud, protect our store and meet legal obligations.

Who we share information with

We share relevant information with providers that help operate our business, including Shopify, payment processors, delivery providers and providers of website, customer support, accounting and marketing services.

We may also disclose information where required or permitted by law.

Shopify

Our store is hosted on Shopify. Shopify and other service providers may store or process personal information outside Australia.

For details about Shopify’s handling of personal information, visit its Privacy Policy at https://www.shopify.com/legal/privacy.

Cookies and your choices

Our website uses cookies and similar technologies to operate features such as the shopping cart and remember preferences.

You can manage cookies through your browser settings and any privacy controls available on our website. Disabling some cookies may affect website functionality.

Marketing Communications

You can unsubscribe from marketing emails using the unsubscribe link in any marketing email or by contacting us. We may still send essential communications about your orders.

Storage and Security

We take reasonable steps to protect personal information against misuse, loss and unauthorised access or disclosure. No online system can guarantee complete security.

We retain information for as long as reasonably needed for the purposes described in this policy, including legal, accounting and dispute-resolution requirements. When no longer needed, we take reasonable steps to delete or de-identify it.

Access, corrections and privacy requests

You may contact us to request access to or correction of your personal information, or to request deletion. Requests are subject to applicable law and any information we need to retain. We may need to verify your identity.

Privacy concerns

Please send privacy questions or complaints to hello@roamatheraphy.com.au, with “Privacy” in the subject line.

We will review your concern and aim to respond within 30 days. If the matter falls within its jurisdiction and remains unresolved, you may contact the Office of the Australian Information Commissioner at https://www.oaic.gov.au.